Delivery & Returns
RETURN POLICY
Products purchased on the Intelligent Nutrients website can be returned for a full refund within 30 days of the purchase date.
- Login to your account to track your order or to make a return: My Account
- Or please contact customerservice@intelligentnutrients.com to start your return process.
Credits will be applied to the method of payment online and will reflect within 1-5 business days. Products not purchased from an authorized Intelligent Nutrients retailer are not eligible for return.
For purchases made at a retailer, salon or other location than Intelligent Nutrients, please contact that location directly for their return policy and procedure.
Toll Free
1-800-311-5635
9:00 am to 5:00 pm CST
Monday to Friday (Excluding Holidays)
Fax
1-612-617-2005
Email
customerservice@intelligentnutrients.com
U.S. Mail
Customer Service Intelligent Nutrients
326 Central Avenue SE
Minneapolis, MN 55414
SHIPPING OPTIONS
Domestic
Shipping Rules: Orders placed on or before 11am CST / 12pm EST ship same business day. After 11am/12pm ship next business day.
FedEx SmartPost: Delivery within 1-10 business days in the continental United Sates (not available to Int’l, Alaska or Hawaii locations). SmartPost is initially shipped via FedEx and then handed off to the local post office/USPS to make the final delivery.
FedEx Home Delivery: Delivery within 3-5 business days in the continental United Sates (not available to Int’l, Alaska or Hawaii locations).
FedEx 2 Day: Delivery within 2 business days to most U.S. locations (not available to Int'l locations). FedEx 2 day delivery is required in shipping to Hawaii and Alaska but may take longer than 2 days to arrive.
Fed Ex Express Saver: Delivery within 3 business days to most U.S. locations (not available to Int'l locations).
FedEx Standard Overnight: Guarantees next business day delivery by 3:00 pm (not available to Int'l locations, Alaska or Hawaii).
Free Shipping Policy
Free FedEx SmartPost Shipping is valid for online purchases of $75 or more. Eligible customers must select this option at checkout in order to receive free shipping. Offer is good for the order's first "ship-to" address anywhere in the 48 contiguous United States. If you choose another shipping option, additional charges may apply. Not valid on shipments to Alaska, Hawaii or international locations.
Order Change Policy
Please review the contents and the total amount of your order before submitting it. Once your order is placed, it is immediately sent to our fulfillment center to be picked and packed and it cannot be modified or changed.
International Shipping Policy
We are shipping to select countries at this time. We are consistently reevaluating additional countries based upon demand. If you are from the following countries you will need to place your order with our in-market distributor:
Hong Kong/Singapore
Europe
If you would like help to place an international order, please email Customer Service or call 1-800-311-5635 Monday through Friday during the hours of 9am - 5am CST or for information regarding our International distributors so that you may contact them for orders.
