FAQ

We really appreciate and respect the need to reduce the use of plastic consumption and wanting to do well for the environment. Sadly, we do not have a refillable program at this time. It is something that we looked into but found it to be difficult to maintain/control and there is a legal aspect that is often not adhered to in refill packaging. Our products must be tested for stability and safety in the final container and meet our quality standard. We are always looking for ways to reduce our carbon footprint with our products and packaging and hopefully one day we can create a plastic-free option.

The material (paper, plastic, metal, etc.) has been out on the market, used by a consumer, sent to a recycling facility and then processed to become a product for a consumer again. Ultimately, diverting material from the landfill and utilizing in the production of other commodities. -Reduces the amount of plastics going to landfills -Reduces microplastics making their way into oceans, seas and waterways -Reduces carbon footprint (often requiring less, water, energy, etc.) -Eliminates the need to use fossil fuels as a raw material, i.e. producing 100% post-consumer PET is 60% lower than manufacturing virgin PET – and this includes the energy required to collect, recycle, and remanufacture the plastics.

Check with your local recycling service. In general, glass can be separated from pumps/sprayers and put into glass recycling containers. Airless packaging (Megapumps) can be put into mixed plastic recycling systems. Cartons are recyclable in mixed paper recycling systems.

Longevity, stability, low shipping weight at max capacity, making sure the product comes out of the bottle—sometimes plastic is the best way to minimize the overall impact. We choose post-consumer recycled plastic whenever possible. Oure hair care bottles are 90-100% PCR, our tubes are minimum 50% PCR.

Aveda and IN were founded by the same family. Aveda was sold to Estee Lauder in 1999. Following a 10-year non-compete the same Rechelbacher family created IN in 2008.

Product is required to be filled to the level that meets the label claim on the packaging. For efficiencies the same package may be used for different products that have different weights and thus are filled to the appropriate weight listed on the package.

We choose recycled (post-consume recycled) packaging materials whenever possible versus virgin to reduce our environmental footprint. Our shampoo/conditioner bottles are 90-100% PCR. Oure cartons, shippers and boxes are 100% PCR. Our tubes are a minimum of 50% PCR. By the year 2021 we will be free of all virgin plastic containers.