FAQ

FAQ

What is RSPO palm?

Grown and certified against the 8 RSPO principles and criteria (with supporting indicators). These stringent sustainability criteria relate to social, environmental and economic good practice.

FAQ

What is PurePlenty? 

PurePlenty is our 3-product regimen designed to reinstate the life force of fine, limp or thinning hair. Each product is created using only potent plant bioactives, certified organic and plant stem cell ingredients to deliver scalp to strand nutrients that support a healthy hair cycle. And the proof is in the poof. In consumer studies, 82% said it increased the volume of their hair by 100x and 90% said their hair appeared thicker and voluminous after use.

FAQ

What does certified organic mean?

In order to call an ingredient "certified organic," it is audited by an accredited third party (typically an organization such as the USDA or Cosmos Organic) to ensure compliance with a rigorous set of standards.

FAQ

What is the shelf life of your products? 

Our shelf life is 24-36 months depending upon product from date of manufacture. We use PAO (period after opening) symbol to identify the useful lifetime of a product after it has been opened for the first time. It depicts an open jar with the lifespan of the product contents in months, indicated by a number followed by “M.”

FAQ

Can I use the Smart Armor Perfume Serum & Spray on a baby or toddler? 

These products went through and passed required safety clinical and lab testing for irritation. However, we did not conduct specific testing on children or babies. Everyone’s biology is different and regardless of age we recommend applying to a small area of the skin and if there are no signs of sensitivity it is up to the individual to proceed to use or not. In addition, our bug repellent is free from toxic harsh chemicals like DEET. The American Academy of Pediatrics recommends not using any insect repellent on a baby who’s not yet 2 months old (skin permeability becomes similar to adults by the 2nd month). If you choose to do so, apply to a small area and evaluate for any skin sensitivities. In addition, we recommend the following: Apply sparingly to exposed skin only or clothes-not under clothing. Dress in light colored clothing. Avoid bright, dark or flowery prints. Cover as much as possible to reduce exposure.

FAQ

Will the hair products still work if I don’t shake it before using it? 

For optimum performance, please follow the indicated directions on the package. If the product indicates to shake well, we recommend that you do for best results.

FAQ

Are Intellimune® Antioxidant Super Seed Oil safe for kids? 

Check with a doctor before starting children on any supplements.

FAQ

What does GMO mean? 

USDA NOP states that GMO are defined as “a variety of methods used to genetically modify organisms or influence their growth and development by means that are not possible under natural conditions of processes and are not considered compatible with organic production. Such methods include cell fusion, microencapsulation and macro encapsulation, and recombinant DNA technology (including gene deletion, gene doubling, introducing a foreign gene, and changing the positions of genes when achieved by recombinant DNA technology). Such methods do not include the use of traditional breeding, conjugation, fermentation, hybridization, in vitro fertilization, or tissue culture.”

FAQ

how long will my product last, what is the best way to store my products

Our products have a 3 year shelf life from date of manufacture when stored in normal temperature appropriate environments (x-x degrees). In addition, most products have a 6-12 month period after opening life. Look for the PAO featured on every package with the expected # of months. Although our products are tested to withstand a wide range of temperature from hot to cold for longevity they should be stored in a temperature controlled environment when possible. Some extreme environments may cause products to melt or freeze.

FAQ

Are your products safe to use on pregnant women?

Due to hormones and the many other changes experienced during pregnancy, we recommend your consult your doctor before incorporating any new product into your regimen. It is always recommended to conduct a patch test with any new product you introduce into any regimen as well.

FAQ

Why is the % natural and organic listed on all of your products?

Many brands "greenwash" and say their products are natural but only have a few drops of natural material in their formula. Not at IN, we strive for a minimum of 80% natural content and for complete transparency we share the exact % of natural and organic content.

FAQ

How do I tell when my product will expire? 

In general, our products have a two-three year shelf life from the date of manufacture; however shelf life varies by product and can be lengthened or expanded as long as it meets the required tests and performance results.

FAQ

Are your products safe for sensitive skin conditions?

There are so many different elements that affect sensitive conditions. Consequently, we always recommended to conduct a patch test with any new product that is introduced into any regimen on any skin condition, sensitive or otherwise.

FAQ

If the Purifying Tonic is water-based, how can it be certified organic? 

Water does not count for or against the calculations in the USDA NOP rules. There are many ingredients in Purifying Tonic, including essential oil/ aroma and the Intellimune® seed flour powders. In order to use the USDA seal, Intelligent Nutrients® must show that 95% of the ingredients (not including water) are certified organic.

FAQ

Why do different products have different seals?

• The USDA organic standard is an agriculture food standard and was created for food chemistry, not cosmetic chemistry. Cosmos Organic and Cosmos Natural and Soil Association Organic standards are cosmetic standards that provides rules surrounding cosmetic natural and organic chemistry. They have different definitions and allow different ingredients. Therefore the seal on the product depend upon the ingredients needed for each formula. • USDA does not allow for Plant Stem Cells and Algae as they are not from soil and the USDA standard is an agriculture (soil/food) standard. These same actives but are used in cosmetics (COSMOS) and thus requires the appropriate corresponding seal. • Different manufacturers and ingredients are certified to different certified organic and natural standards and two are required to use the seal that supports the ingredients being used.

FAQ

What does certified mean?

Ensures an ingredient or product possesses particular, stringent qualifications and meets defined requirements and standards. Thus an entire product can be "certified organic" if all criteria is met and/or an individual raw material can be "certified organic." "Certified" matters because of the lack of transparency in the personal care industry. With certification, you can read the qualifications the company's products must meet to obtain that standard. You can also find out who verified that the standard was followed, thereby achieving complete transparency about the ingredient(s).

FAQ

Are your products safe to use on animals?

Our products were not formulated for the unique attributes and acute senses of animals. Consult your veterinarian before use.

FAQ

What is the shelf life of the Plant Stem Cell Renewal Complex? 

The Renewal Complex has a 2-year shelf life before opening and 1 month (30 days) shelf-life after opening. However the product can be used beyond the 30 days and is still highly active, but at its highest potency in the first 30 days.

FAQ

Are your products safe to use on children?

Our products follow all required safety testing however they are not specifically formulated for the unique sensitivities of babies and children. Please consult your pediatrician before use. It is always recommended to conduct a patch test with any new product you introduce into any regimen.

FAQ

Why did my offer code not apply?

In order to properly activate coupon codes, you must be logged into your IN account. When on our website, kindly scroll to the top right-hand side of the screen and click "My Account". Once logged in, your coupon code should activate properly just ensure you do not have any travel sets, bundles, regimens or other sale items in your cart, as those are excluded.

FAQ

Can pregnant women use Intellimune® Antioxidant Super Seed Oil? 

Intelligent Nutrients® recommends that any pregnant woman should bring the product to her doctor and confirm approval. Although it is certified organic and 100% food-based, talking with your physician first is suggested.